# TERMS & CONDITIONS
**Last Updated: September 19, 2026**
Welcome to The Luxe Reality.
These Terms and Conditions (“Terms”) govern your use of **theluxereality.net** and purchases made from The Luxe Reality (“The Luxe Reality,” “we,” “us,” or “our”).
By accessing our website or purchasing a product, you agree to these Terms. If you do not agree, please do not use the website.
## 1. ONLINE STORE
The Luxe Reality offers products for purchase through our website.
We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving suspected fraud, pricing or inventory errors, unauthorized transactions, or violations of these Terms.
We may establish purchase limits for certain products or collections.
## 2. PRODUCT INFORMATION
We make reasonable efforts to display product descriptions, photographs, colors, materials, dimensions, compatibility information, and pricing accurately.
However, colors and textures may appear differently depending on your screen, device, lighting, and display settings.
Certain materials and finishes may naturally develop signs of use or wear over time. Normal wear and tear is not necessarily a product defect.
## 3. PHONE CASE COMPATIBILITY
Customers are responsible for selecting the correct phone model before completing an order.
Please verify your device model before purchasing. A case designed for one device model may not properly fit another model even when the devices appear similar.
## 4. PRICING
All prices are displayed in U.S. dollars unless otherwise stated.
Prices, promotions, discounts, and product availability may change without notice.
We reserve the right to correct pricing, product-description, or other errors and, where permitted by law, cancel or modify an affected order.
Applicable taxes and shipping charges will be displayed during checkout when required.
## 5. PAYMENT
Payment is due at checkout.
Payments may be processed by third-party payment providers. By submitting payment information, you represent that you are authorized to use the payment method provided.
We reserve the right to cancel or hold orders reasonably suspected of fraud or unauthorized payment activity.
## 6. SHIPPING
Shipping estimates are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
Delivery times may be affected by carrier delays, weather, holidays, high order volume, incorrect addresses, or circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate shipping information.
Once an order has been transferred to the shipping carrier, carrier tracking information may be used to determine delivery status.
Please contact us promptly if you experience an issue with your shipment.
## 7. PRE-ORDERS
Products designated as pre-order items are not immediately available for shipment.
Any estimated production or shipping timeframe shown with a pre-order is an estimate and may change due to manufacturing, transportation, customs, carrier, or other circumstances outside our reasonable control.
If your order contains both in-stock and pre-order products, shipment timing may depend on the fulfillment method stated at checkout or on the applicable product page.
## 8. RETURNS, EXCHANGES, AND REFUNDS
Purchases are subject to the Return and Refund Policy displayed on our website at the time of purchase.
Please review that policy before completing an order.
Nothing in these Terms limits any refund, cancellation, or other consumer right that cannot legally be waived.
## 9. ORDER CHANGES AND CANCELLATIONS
We begin processing orders as quickly as possible.
If you need to change or cancel an order, contact us promptly. We cannot guarantee that an order can be changed or canceled after it has entered processing or fulfillment.
## 10. INTELLECTUAL PROPERTY
Unless otherwise stated, the website and its content—including The Luxe Reality name, branding, product names, designs, photographs, graphics, videos, written content, website design, and other original materials—are owned by or licensed to The Luxe Reality and are protected by applicable intellectual-property laws.
You may not reproduce, copy, distribute, modify, republish, commercially exploit, or create derivative works from our protected content without prior written permission, except as permitted by law.
## 11. USER CONDUCT
You agree not to:
* Use the website for unlawful or fraudulent purposes
* Attempt to interfere with the website's security or operation
* Introduce malware or harmful code
* Attempt to obtain unauthorized access to systems or information
* Scrape, reproduce, or commercially exploit website content in violation of applicable law
* Impersonate another person
* Use the website in a manner that infringes the rights of another person or entity
## 12. THIRD-PARTY SERVICES
Our website may rely upon or link to third-party services, including payment processors, e-commerce platforms, social networks, and shipping providers.
We are not responsible for third-party websites or services that we do not control.
Your use of a third-party service may also be governed by that provider's terms and privacy policy.
## 13. DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, EXCEPT FOR ANY EXPRESS WARRANTIES WE SPECIFICALLY PROVIDE.
WE DISCLAIM WARRANTIES THAT MAY LAWFULLY BE DISCLAIMED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
SOME JURISDICTIONS DO NOT PERMIT CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
## 14. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LUXE REALITY AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE WEBSITE OR PRODUCTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING FROM A PRODUCT PURCHASE WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
## 15. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless The Luxe Reality from claims, liabilities, losses, damages, and reasonable expenses arising from your unlawful use of the website or your material violation of these Terms.
## 16. GOVERNING LAW
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.
## 17. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.
## 18. CHANGES TO THESE TERMS
We may update these Terms periodically.
Changes will become effective when the updated Terms are posted to the website unless otherwise stated. The “Last Updated” date above indicates the most recent revision.
Your continued use of the website after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.
## 19. CONTACT INFORMATION
Questions about these Terms may be sent to:
**The Luxe Reality**
Website: theluxereality.net
Email: support@theluxereality.net